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LiveAgent (Ladesk) integration

Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away. LiveAgent is a powerful “all-in-one” customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

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Templates for LiveAgent (Ladesk) integration

It is much easier to configure LiveAgent (Ladesk)'s connection to other services using ready-made script templates. You can also create a new custom workflow using our visual constructor.

LiveAgent (Ladesk)'s triggers and actions

  • No triggers available for this connector

Agent

Delete agent

Delete agent

Get agent by id

Get agent by id

Get agents

Get agents list

Gets agent statuses

Gets agent statuses in departments

Updates agent statuses

Updates agent statuses in departments

Bans

Bans list

Bans list

Get ban item

Get ban item by id

Call

Adds a message to the call group

Adds a message to the call group in corresponfing ticket

Adds a recording to the call group

Adds a recording to the call group in corresponfing ticket

Creates new call

Creates new call (ingoing / outcoming / internal). Does not initiate the outgoing call

Gets list of calls

Gets list of calls

Lets the call ring to an agent or adds it to queue

Lets the call ring to an agent or adds it to queue if all agents are busy

Lets the call ring to an another agent

Lets the call ring to an another agent if available

List of IVRs. Execution starts in start IVR

List of IVRs. Execution starts in start IVR

Merge secondary call into main call

Merge secondary call into main call

Set call as answered by agent

Set call as answered by agent

Stop the call

Stop the call

Transfer call

Transfer can be called on incoming calls before they start ringing to agents

Canned messages

Create canned message

Create canned message

Delete canned message

Delete canned message

Get canned message

Get canned message

Gets list of canned messages

Gets list of canned messages

Update canned message

Update canned message

Chats

Gets list of chats

Gets list of chats

Companies

Create company

Create company

Delete company

Delete company

Get company

Get company

Gets list of companies

Gets list of companies

Update company

Update company

Contacts

Create contact

Create contact

Delete contact

Delete contact

Get contact

Get contact by id

Gets list of contacts

Gets list of contacts

Update contact

Update contact

Departments

Get department by specific id

Get department by specific id

Gets list of departments

Gets list of departments

Is agent is department

Is agent is department

Devices

Create device

Create device

Create device department plans

Create device department plans

Delete device

Delete device

Delete device department

Delete device department

Delete device department

Delete device department

Delete device department plans

Delete device department plans

Get device

Get device by id

Get device department by id

Get device department by id

Get device department plan

Get device by id

Get device departments

Get device departments

Get device departments by department id

Get device departments by department id

Gets list of devices

Gets list of devices

Update device

Update device

Update device department

Update device department

Update device department plan

Update device department plan

Update device departments

Update device departments

Files

Upload new file to the system

Upload new file to the system

Groups

Create contact group

Create contact group

Delete contact group

Delete contact group

Get contact group

Get contact group by group id

Update contact group

Update contact group

Gruops

Gets list of contact groups

Gets list of contact groups

PhoneNumbers

Gets list of available phone numbers

Gets list of available phone numbers

Gets phone number

Gets phone number by id

Phones

Gets list of available phone devices

Gets list of available phone devices. Special filters (userId - filter phones available for specified user only)

Gets phone device

Gets phone device (use app for LiveAgent Phone app device and web for web device)

Update phone paramas

Update phone paramas

Plans

Get device department plan

Get device department plan

PredefinedAnswers

Create predefined answer

Create predefined answer

Delete predefined answer

Delete predefined answer

Get predefined answer

Get predefined answer by group id

Gets list of predefined answers

Gets list of predefined answers

Update predefined answer

Update predefined answer

Slas

Get sla

Get sla by id

Gets list of slas

Gets list of slas

Gets ticket sla history

Gets ticket sla history

Tags

Create tag

Create tag

Delete tag

Delete tag

Get tag

Get tag by id

Gets list of tags

Gets list of tags

Update tag

Update tag

Tickets

Create ticket

Create ticket

Delete ticket

Delete ticket

Get ticket

Get ticket by id

Get ticket Sla

Get ticket Sla

Gets list of tickets

Gets list of tickets

Gets ticket attribute

Gets ticket attribute

Sets postpone status to ticket

Sets postpone status to ticket

Update ticket

Update ticket

Update ticket

Update ticket

User

Retrieves a user(users)

Retrieves a user(users)

 

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