Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away. LiveAgent is a powerful “all-in-one” customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.
Easy connect LiveAgent (Ladesk) with other services: CRM, webinars, email campaigns, calls, chat bots, Google Sheets, and other 150+ services
Easy integrate LiveAgent (Ladesk) and connect realtime online data sync with other services: Pipedrive, WebinarJam, GetResponse, Google Sheets, SMS or voice calls, messengers and many more.
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Delete agent
Get agent by id
Get agents list
Gets agent statuses in departments
Updates agent statuses in departments
Bans list
Get ban item by id
Adds a message to the call group in corresponfing ticket
Adds a recording to the call group in corresponfing ticket
Creates new call (ingoing / outcoming / internal). Does not initiate the outgoing call
Gets list of calls
Lets the call ring to an agent or adds it to queue if all agents are busy
Lets the call ring to an another agent if available
List of IVRs. Execution starts in start IVR
Merge secondary call into main call
Set call as answered by agent
Stop the call
Transfer can be called on incoming calls before they start ringing to agents
Create canned message
Delete canned message
Get canned message
Gets list of canned messages
Update canned message
Gets list of chats
Create company
Delete company
Get company
Gets list of companies
Update company
Create contact
Delete contact
Get contact by id
Gets list of contacts
Update contact
Get department by specific id
Gets list of departments
Is agent is department
Create device
Create device department plans
Delete device
Delete device department
Delete device department
Delete device department plans
Get device by id
Get device department by id
Get device by id
Get device departments
Get device departments by department id
Gets list of devices
Update device
Update device department
Update device department plan
Update device departments
Upload new file to the system
Create contact group
Delete contact group
Get contact group by group id
Update contact group
Gets list of contact groups
Gets list of available phone numbers
Gets phone number by id
Gets list of available phone devices. Special filters (userId - filter phones available for specified user only)
Gets phone device (use app for LiveAgent Phone app device and web for web device)
Update phone paramas
Get device department plan
Create predefined answer
Delete predefined answer
Get predefined answer by group id
Gets list of predefined answers
Update predefined answer
Get sla by id
Gets list of slas
Gets ticket sla history
Create tag
Delete tag
Get tag by id
Gets list of tags
Update tag
Create ticket
Delete ticket
Get ticket by id
Get ticket Sla
Gets list of tickets
Gets ticket attribute
Sets postpone status to ticket
Update ticket
Update ticket
Retrieves a user(users)
You can easy, secure and reliable integrate LiveAgent (Ladesk) with other services and automate business processes using no-code tools
You can test all features for free during 30-days trial period, no credit card required
