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LiveAgent (Ladesk)

Do you want to engage and live chat with your website visitors? Do you want to handle email tickets, answer voice chats, Tweet or Facebook chat, create and manage knowledge base from one place? With LiveAgent Live Chat & Helpdesk, you are just a click away. LiveAgent is a powerful “all-in-one” customer support software used by small and medium sized businesses. Installation is fast and easy and no coding skills are required.

Categories: Support Help desk
Featured applications for  LiveAgent (Ladesk)  connector
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LiveAgent (Ladesk)   connector features
Actions
Agent
  • Delete agent

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get agent by id

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • email, String
    • id, String
    • name, String
    • online_status, String
    • role, String
  • Get agents list

    Parameters:

      • Your ladesk user id, String

    Returns:

    • agentsList, Array [Object]
  • Gets agent statuses in departments

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • statuses, Array [Object]
  • Updates agent statuses in departments

    Parameters:

        • Agent Statuses, Array [Object]
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • statuses, Array [Object]
  • Bans
  • Bans list

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • bans, Array [Object]
  • Get ban item by id

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

  • Call
  • Adds a message to the call group in corresponfing ticket

    Parameters:

        • From number, String
        • Message, String
        • Type, Integer
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Adds a recording to the call group in corresponfing ticket

    Parameters:

      • File url, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Creates new call (ingoing / outcoming / internal). Does not initiate the outgoing call

    Parameters:

      • Channel ID, String
      • Callee number, String
      • Trunk number via which call was made / received, String
      • Caller number, String
      • Ticket id or code, String
      • Call direction, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • callsList, Array [Object]
  • Gets list of calls

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • callsList, Array [Object]
  • Lets the call ring to an agent or adds it to queue if all agents are busy

    Parameters:

      • Department ID, String
      • Callee number, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • agent, Object
    • queue_position, Integer
    • status, String
  • Lets the call ring to an another agent if available

    Parameters:

      • Reroute reason, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • agent, Object
    • queue_position, Integer
    • status, String
  • List of IVRs. Execution starts in start IVR

    Parameters:

      • Channel ID, String
      • Callee number, String
      • Trunk number via which call was made / received, String
      • Caller number, String
      • Ticket id or code, String
      • Call direction, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • ivrs, Array [Object]
  • Merge secondary call into main call

    Parameters:

      • Secondary call ID, String
      • Agent ID for removing from the call, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Set call as answered by agent

    Parameters:

      • Callee number, String
      • Channel ID, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Stop the call

    Parameters:

      • From number, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Transfer can be called on incoming calls before they start ringing to agents

    Parameters:

      • Department ID, String
      • Callee number, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • callee_status, String
    • to_number, String
    • via_number, String
  • Canned messages
  • Create canned message

    Parameters:

        • Department id, String
        • Canned message id, String
        • Canned message keywords, String
        • Canned message text, String
        • User id, String
      • Your ladesk user id, String

    Returns:

    • departmentid, String
    • id, String
    • keywords, String
    • messagetext, String
    • userid, String
  • Delete canned message

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get canned message

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • departmentid, String
    • id, String
    • keywords, String
    • messagetext, String
    • userid, String
  • Gets list of canned messages

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • cannedMessageList, Array [Object]
  • Update canned message

    Parameters:

        • Department id, String
        • Canned message id, String
        • Canned message keywords, String
        • Canned message text, String
        • User id, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • departmentid, String
    • id, String
    • keywords, String
    • messagetext, String
    • userid, String
  • Chats
  • Gets list of chats

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • chatList, Array [Object]
  • Companies
  • Create company

    Parameters:

        • avatar url, String
        • City, String
        • Country code, String
        • Description, String
        • List of emails, Array [String]
        • Company name, String
        • List of groups, Array [String]
        • Company id, String
        • Ip, String
        • Language, String
        • Last name, String
        • List of phones, Array [String]
        • System name, String
        • Company type, Integer
        • List of custom fields, Array [Object]
        • Job position, String
        • Latitude, Number
        • Longitude, Number
        • Note, String
        • Screen, String
        • Time offset, Number
        • User agent, String
      • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • city, String
    • countrycode, String
    • date_created, String
    • description, String
    • emails, Array [String]
    • groups, Array [String]
    • id, String
    • ip, String
    • language, String
    • name, String
    • phones, Array [String]
    • system_name, String
    • type, String
  • Delete company

    Parameters:

      • Delete tickets, Boolean
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get company

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • city, String
    • countrycode, String
    • date_created, String
    • description, String
    • emails, Array [String]
    • groups, Array [String]
    • id, String
    • ip, String
    • language, String
    • name, String
    • phones, Array [String]
    • system_name, String
    • type, String
  • Gets list of companies

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • companiesList, Array [Object]
  • Update company

    Parameters:

        • avatar url, String
        • City, String
        • Country code, String
        • Description, String
        • List of emails, Array [String]
        • Company name, String
        • List of groups, Array [String]
        • Company id, String
        • Ip, String
        • Language, String
        • Last name, String
        • List of phones, Array [String]
        • System name, String
        • Company type, Integer
        • List of custom fields, Array [Object]
        • Job position, String
        • Latitude, Number
        • Longitude, Number
        • Note, String
        • Screen, String
        • Time offset, Number
        • User agent, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • city, String
    • countrycode, String
    • date_created, String
    • description, String
    • emails, Array [String]
    • groups, Array [String]
    • id, String
    • ip, String
    • language, String
    • name, String
    • phones, Array [String]
    • system_name, String
    • type, String
  • Contacts
  • Create contact

    Parameters:

        • avatar url, String
        • City, String
        • Company id, String
        • Country code, String
        • Description, String
        • List of emails, Array [String]
        • First name, String
        • Gender, Integer
        • List of groups, Array [String]
        • Contact id, String
        • Ip, String
        • Language, String
        • Last name, String
        • List of phones, Array [String]
        • System name, String
        • Contact type, Integer
        • List of custom fields, Array [Object]
        • Job position, String
        • Latitude, Number
        • Longitude, Number
        • Note, String
        • Screen, String
        • Time offset, Number
        • User agent, String
      • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • city, String
    • company_id, String
    • countrycode, String
    • date_created, String
    • description, String
    • emails, Array [String]
    • firstname, String
    • gender, String
    • groups, Array [String]
    • id, String
    • ip, String
    • language, String
    • lastname, String
    • phones, Array [String]
    • system_name, String
    • type, String
    • custom_fields, Array [Object]
  • Delete contact

    Parameters:

      • Delete tickets, Boolean
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get contact by id

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • city, String
    • company_id, String
    • countrycode, String
    • date_created, String
    • description, String
    • emails, Array [String]
    • firstname, String
    • gender, String
    • groups, Array [String]
    • id, String
    • ip, String
    • language, String
    • lastname, String
    • phones, Array [String]
    • system_name, String
    • type, String
    • custom_fields, Array [Object]
  • Gets list of contacts

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • contactsList, Array [Object]
  • Update contact

    Parameters:

        • avatar url, String
        • City, String
        • Company id, String
        • Country code, String
        • Description, String
        • List of emails, Array [String]
        • First name, String
        • Gender, Integer
        • List of groups, Array [String]
        • Contact id, String
        • Ip, String
        • Language, String
        • Last name, String
        • List of phones, Array [String]
        • System name, String
        • Contact type, Integer
        • List of custom fields, Array [Object]
        • Job position, String
        • Latitude, Number
        • Longitude, Number
        • Note, String
        • Screen, String
        • Time offset, Number
        • User agent, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • avatar_url, String
    • city, String
    • company_id, String
    • countrycode, String
    • date_created, String
    • description, String
    • emails, Array [String]
    • firstname, String
    • gender, String
    • groups, Array [String]
    • id, String
    • ip, String
    • language, String
    • lastname, String
    • phones, Array [String]
    • system_name, String
    • type, String
    • custom_fields, Array [Object]
  • Departments
  • Get department by specific id

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • id, String
    • name, String
    • onlineStatus, String
    • agents, Array [Object]
  • Gets list of departments

    Parameters:

      • Your ladesk user id, String

    Returns:

    • deparmentsList, Array [Object]
  • Is agent is department

    Parameters:

      • Agent id, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Devices
  • Create device

    Parameters:

        • Agent id, String
        • Api phone id, String
        • Device id, Integer
        • Phone id, String
        • Service type, String
        • Status, String
        • Type, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • agent_id, String
    • api_phone_id, String
    • id, Integer
    • phone_id, String
    • service_type, String
    • status, String
    • type, String
  • Create device department plans

    Parameters:

        • Device departments, Array [Object]
      • Department id, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • plansList, Array [Object]
  • Delete device

    Parameters:

      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Delete device department

    Parameters:

      • Department id, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Delete device department

    Parameters:

        • Device departments, Array [Object]
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Delete device department plans

    Parameters:

      • Department id, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get device by id

    Parameters:

    • Object id, Integer
    • Your ladesk user id, String

    Returns:

    • agent_id, String
    • api_phone_id, String
    • id, Integer
    • phone_id, String
    • service_type, String
    • status, String
    • type, String
  • Get device department by id

    Parameters:

      • Department id, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • department_id, String
    • department_name, String
    • device_id, Integer
    • online_status, String
    • preset_status, String
    • user_id, String
  • Get device by id

    Parameters:

    • Object id, Integer
    • Your ladesk user id, String
    • Department id, String

    Returns:

    • plansList, Array [Object]
  • Get device departments

    Parameters:

      • Object id, Integer
      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • deviceDepartments, Array [Object]
  • Get device departments by department id

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • deviceDepartments, Array [Object]
  • Gets list of devices

    Parameters:

      • Your ladesk user id, String

    Returns:

    • devicesList, Array [Object]
  • Update device

    Parameters:

        • Agent id, String
        • Api phone id, String
        • Device id, Integer
        • Phone id, String
        • Service type, String
        • Status, String
        • Type, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • agent_id, String
    • api_phone_id, String
    • id, Integer
    • phone_id, String
    • service_type, String
    • status, String
    • type, String
  • Update device department

    Parameters:

        • Department id, String
        • Department name, String
        • Device id, Integer
        • Online status, String
        • Preset status, String
        • User id, String
      • Department id, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • department_id, String
    • department_name, String
    • device_id, Integer
    • online_status, String
    • preset_status, String
    • user_id, String
  • Update device department plan

    Parameters:

        • Day, Integer
        • Department id, String
        • Device id, Integer
        • End, String
        • Plan id end, Integer
        • Plan id start, Integer
        • Start, String
      • Department id, String
      • Object id, Integer
      • Your ladesk user id, String

    Returns:

    • day, Integer
    • department_id, String
    • device_id, Integer
    • end, String
    • plan_id_end, Integer
    • plan_id_start, Integer
    • start, String
  • Update device departments

    Parameters:

        • Device departments, Array [Object]
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Files
  • Upload new file to the system

    Parameters:

      • File url, String
      • Your ladesk user id, String

    Returns:

    • id, String
    • name, String
    • size, Integer
    • type, String
  • Groups
  • Create contact group

    Parameters:

        • Group background color, String
        • Group color, String
        • Group id, String
        • Group name, String
      • Your ladesk user id, String

    Returns:

    • background_color, String
    • color, String
    • id, String
    • name, String
  • Delete contact group

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get contact group by group id

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • background_color, String
    • color, String
    • id, String
    • name, String
  • Update contact group

    Parameters:

        • Group background color, String
        • Group color, String
        • Group id, String
        • Group name, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • background_color, String
    • color, String
    • id, String
    • name, String
  • Gruops
  • Gets list of contact groups

    Parameters:

      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • groupsList, Array [Object]
  • PhoneNumbers
  • Gets list of available phone numbers

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • numbers, Array [Object]
  • Gets phone number by id

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • department, Object
    • departmentid, String
    • dial_out_prefix, Integer
    • host, String
    • host_settings, String
    • id, String
    • ivr, String
    • name, String
    • number, String
    • password, String
    • port, String
    • providerid, String
    • record_call, Boolean
    • status, String
    • status_message, String
    • type, String
    • user, String
  • Phones
  • Gets list of available phone devices. Special filters (userId - filter phones available for specified user only)

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • phoneList, Array [Object]
  • Gets phone device (use app for LiveAgent Phone app device and web for web device)

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • agent_id, String
    • connection_host, String
    • connection_pass, String
    • connection_user, String
    • id, String
    • name, String
    • number, String
    • _params, String
    • status_message, String
    • type, String
  • Update phone paramas

    Parameters:

      • New params, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Plans
  • Get device department plan

    Parameters:

      • Your ladesk user id, String

    Returns:

    • plansList, Array [Object]
  • PredefinedAnswers
  • Create predefined answer

    Parameters:

        • Department id, String
        • Predefined answers id, String
        • User id, String
        • Answer body format, Integer
        • Answer, String
        • Answer name, String
        • Answer subject, String
      • Your ladesk user id, String

    Returns:

    • departmentid, String
    • id, String
    • userid, String
    • format, Integer
    • body, String
    • name, String
    • subject, String
  • Delete predefined answer

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get predefined answer by group id

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • departmentid, String
    • id, String
    • userid, String
    • format, Integer
    • body, String
    • name, String
    • subject, String
  • Gets list of predefined answers

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • answers, Array [Object]
  • Update predefined answer

    Parameters:

        • Department id, String
        • Predefined answers id, String
        • User id, String
        • Answer body format, Integer
        • Answer, String
        • Answer name, String
        • Answer subject, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • departmentid, String
    • id, String
    • userid, String
    • format, Integer
    • body, String
    • name, String
    • subject, String
  • Slas
  • Get sla by id

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • agent_id, String
    • connection_host, String
    • connection_pass, String
    • connection_user, String
    • id, String
    • name, String
    • number, String
    • _params, String
    • status_message, String
    • type, String
  • Gets list of slas

    Parameters:

      • Your ladesk user id, String

    Returns:

    • slasList, Array [Object]
  • Gets ticket sla history

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • date_closed, String
    • date_created, String
    • date_due, String
    • elapsed_time, Integer
    • id, String
    • sla_level_id, String
    • sla_type, String
    • total_time, Integer
  • Tags
  • Create tag

    Parameters:

        • Tag background color, String
        • Tag color, String
        • Tag id, String
        • Tag name, String
      • Your ladesk user id, String

    Returns:

    • background_color, String
    • color, String
    • id, String
    • name, String
  • Delete tag

    Parameters:

      • Delete tickets, Boolean
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get tag by id

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • background_color, String
    • color, String
    • id, String
    • name, String
  • Gets list of tags

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • tagsList, Array [Object]
  • Update tag

    Parameters:

        • Tag background color, String
        • Tag color, String
        • Tag id, String
        • Tag name, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • background_color, String
    • color, String
    • id, String
    • name, String
  • Tickets
  • Create ticket

    Parameters:

        • List of custom field, Array [Object]
        • Department id, String
        • Status, Integer
        • Tags, Array [String]
        • Attachments, String
        • Carbon copy, String
        • Date created, String
        • Do not send mail, String
        • Is html message, String
        • Mail message id, String
        • Message, String
        • Recipient, String
        • Recipient name, String
        • Subject, String
        • Use template, String
        • User identifier, String
      • Your ladesk user id, String

    Returns:

    • agentid, String
    • channel_type, String
    • code, String
    • custom_fields, Array [Object]
    • date_changed, String
    • date_created, String
    • date_deleted, String
    • date_due, String
    • date_resolved, String
    • departmentid, String
    • id, String
    • owner_contactid, String
    • owner_email, String
    • owner_name, String
    • public_access_urlcode, String
    • status, String
    • subject, String
    • tags, Array [String]
  • Delete ticket

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Get ticket by id

    Parameters:

    • Object id, String
    • Your ladesk user id, String

    Returns:

    • agentid, String
    • channel_type, String
    • code, String
    • custom_fields, Array [Object]
    • date_changed, String
    • date_created, String
    • date_deleted, String
    • date_due, String
    • date_resolved, String
    • departmentid, String
    • id, String
    • owner_contactid, String
    • owner_email, String
    • owner_name, String
    • public_access_urlcode, String
    • status, String
    • subject, String
    • tags, Array [String]
  • Get ticket Sla

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • agentid, String
    • channel_type, String
    • code, String
    • custom_fields, Array [Object]
    • date_changed, String
    • date_created, String
    • date_deleted, String
    • date_due, String
    • date_resolved, String
    • departmentid, String
    • id, String
    • owner_contactid, String
    • owner_email, String
    • owner_name, String
    • public_access_urlcode, String
    • status, String
    • subject, String
    • tags, Array [String]
  • Gets list of tickets

    Parameters:

      • Sorting direction ASC or DESC, String
      • Sorting field, String
      • Filters (json object {column:value, ...}), String
      • Page to display, Integer
      • Results per page, Integer
      • Result set start, Integer
      • Result set end, Integer
      • Your ladesk user id, String

    Returns:

    • ticketsList, Array [Object]
  • Gets ticket attribute

    Parameters:

      • Attribute name, Integer
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • agentid, String
    • channel_type, String
    • code, String
    • custom_fields, Array [Object]
    • date_changed, String
    • date_created, String
    • date_deleted, String
    • date_due, String
    • date_resolved, String
    • departmentid, String
    • id, String
    • owner_contactid, String
    • owner_email, String
    • owner_name, String
    • public_access_urlcode, String
    • status, String
    • subject, String
    • tags, Array [String]
  • Sets postpone status to ticket

    Parameters:

        • Date and time, Integer
        • User id, String
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Update ticket

    Parameters:

      • New attribute value, String
      • Attribute name, Integer
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • success, Boolean
    • message, String
  • Update ticket

    Parameters:

        • Agent id, String
        • List of custom field, Array [Object]
        • Department id, String
        • Owner contact id, String
        • Status, Integer
        • Tags, Array [String]
      • Object id, String
      • Your ladesk user id, String

    Returns:

    • agentid, String
    • channel_type, String
    • code, String
    • custom_fields, Array [Object]
    • date_changed, String
    • date_created, String
    • date_deleted, String
    • date_due, String
    • date_resolved, String
    • departmentid, String
    • id, String
    • owner_contactid, String
    • owner_email, String
    • owner_name, String
    • public_access_urlcode, String
    • status, String
    • subject, String
    • tags, Array [String]
  • User
  • Retrieves a user(users)

    Parameters:

      • Object id, String
      • Your ladesk user id, String

    Returns:

    • usersList, Array [Object]
Triggers
  • No triggers available for this connector