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Zendesk

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises.

Categories: Support Help desk
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Zendesk   connector features
Actions
Organizations
  • Add an organization

    Parameters:

        • External id, String
        • Organization name, String
        • An array of domain names, Array [String]
        • Organization details, String
        • Any notes, String
        • Group id, Integer
        • Shared tickets, Boolean
        • Shared comments, Boolean
        • Tags, Array [String]
        • Custom fields, Object
      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • id, Integer
    • external_id, String
    • url, String
    • name, String
    • created_at, String
    • updated_at, String
    • domain_names, Array [String]
    • details, String
    • notes, String
    • group_id, Integer
    • shared_tickets, Boolean
    • shared_comments, Boolean
    • tags, Array [String]
    • organization_fields, Object
  • Delete an organization

    Parameters:

      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • success, Boolean
  • Edit an organization

    Parameters:

        • External id, String
        • Organization name, String
        • An array of domain names, Array [String]
        • Organization details, String
        • Any notes, String
        • Group id, Integer
        • Shared tickets, Boolean
        • Shared comments, Boolean
        • Tags, Array [String]
        • Custom fields, Object
      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • id, Integer
    • external_id, String
    • url, String
    • name, String
    • created_at, String
    • updated_at, String
    • domain_names, Array [String]
    • details, String
    • notes, String
    • group_id, Integer
    • shared_tickets, Boolean
    • shared_comments, Boolean
    • tags, Array [String]
    • organization_fields, Object
  • Get all organizations

    Parameters:

      • Your zendesk id, String

    Returns:

    • organizations, Array [Object]
  • Get details of an organization

    Parameters:

    • ID of the activity, Integer
    • ID of your zendesk user, String

    Returns:

    • id, Integer
    • external_id, String
    • url, String
    • name, String
    • created_at, String
    • updated_at, String
    • domain_names, Array [String]
    • details, String
    • notes, String
    • group_id, Integer
    • shared_tickets, Boolean
    • shared_comments, Boolean
    • tags, Array [String]
    • organization_fields, Object
  • Tickets
  • Add a ticket

    Parameters:

        • External id, String
        • Type of ticket, Integer
        • Ticket subject, String
        • The dynamic content placeholder, String
        • Ticket description, String
        • Ticket priority, Integer
        • Ticket status, Integer
        • Recipient, String
        • The user who requested this ticket, Integer
        • Who submitted the ticket, Integer
        • Assignee agent id, Integer
        • Organization, Integer
        • Group id, Integer
        • Collaborator ids, Array [Integer]
        • Following the ticket, Array [Integer]
        • Forum topic id, Integer
        • problem_id, Integer
        • Due at, Object
        • The array of tags, Array [String]
        • via_followup_source_id, Integer
        • Custom fields, Array [Object]
        • List of macro IDs, Array [Integer]
        • The id of the ticket, Integer
        • The id of the brand, Integer
      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • id, Integer
    • url, String
    • external_id, String
    • created_at, String
    • updated_at, String
    • type, Integer
    • subject, String
    • raw_subject, String
    • description, String
    • priority, Integer
    • status, Integer
    • recipient, String
    • requester_id, Integer
    • submitter_id, Integer
    • assignee_id, Integer
    • organization_id, Integer
    • group_id, Integer
    • collaborator_ids, Array [Integer]
    • follower_ids, Array [Integer]
    • problem_id, Integer
    • has_incidents, Boolean
    • due_at, Object
    • tags, Array [String]
    • via, Object
    • custom_fields, Array [Object]
    • satisfaction_rating, Object
    • sharing_agreement_ids, Array [Integer]
    • followup_ids, Array [Integer]
    • macro_ids, Array [Integer]
    • ticket_form_id, Integer
    • brand_id, Integer
    • allow_channelback, Boolean
    • allow_attachments, Boolean
    • via_followup_source_id, Integer
    • is_public, Boolean
  • Delete a ticket

    Parameters:

      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • success, Boolean
  • Edit a ticket

    Parameters:

        • External id, String
        • Type of ticket, Integer
        • Ticket subject, String
        • The dynamic content placeholder, String
        • Ticket description, String
        • Ticket priority, Integer
        • Ticket status, Integer
        • Recipient, String
        • The user who requested this ticket, Integer
        • Who submitted the ticket, Integer
        • Assignee agent id, Integer
        • Organization, Integer
        • Group id, Integer
        • Collaborator ids, Array [Integer]
        • Following the ticket, Array [Integer]
        • Forum topic id, Integer
        • problem_id, Integer
        • Due at, Object
        • The array of tags, Array [String]
        • via_followup_source_id, Integer
        • Custom fields, Array [Object]
        • List of macro IDs, Array [Integer]
        • The id of the ticket, Integer
        • The id of the brand, Integer
      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • id, Integer
    • url, String
    • external_id, String
    • created_at, String
    • updated_at, String
    • type, Integer
    • subject, String
    • raw_subject, String
    • description, String
    • priority, Integer
    • status, Integer
    • recipient, String
    • requester_id, Integer
    • submitter_id, Integer
    • assignee_id, Integer
    • organization_id, Integer
    • group_id, Integer
    • collaborator_ids, Array [Integer]
    • follower_ids, Array [Integer]
    • problem_id, Integer
    • has_incidents, Boolean
    • due_at, Object
    • tags, Array [String]
    • via, Object
    • custom_fields, Array [Object]
    • satisfaction_rating, Object
    • sharing_agreement_ids, Array [Integer]
    • followup_ids, Array [Integer]
    • macro_ids, Array [Integer]
    • ticket_form_id, Integer
    • brand_id, Integer
    • allow_channelback, Boolean
    • allow_attachments, Boolean
    • via_followup_source_id, Integer
    • is_public, Boolean
  • Get all tickets

    Parameters:

      • Your zendesk id, String

    Returns:

    • tickets, Array [Object]
  • Get details of a ticket

    Parameters:

    • ID of the activity, Integer
    • ID of your zendesk user, String

    Returns:

    • id, Integer
    • url, String
    • external_id, String
    • created_at, String
    • updated_at, String
    • type, Integer
    • subject, String
    • raw_subject, String
    • description, String
    • priority, Integer
    • status, Integer
    • recipient, String
    • requester_id, Integer
    • submitter_id, Integer
    • assignee_id, Integer
    • organization_id, Integer
    • group_id, Integer
    • collaborator_ids, Array [Integer]
    • follower_ids, Array [Integer]
    • problem_id, Integer
    • has_incidents, Boolean
    • due_at, Object
    • tags, Array [String]
    • via, Object
    • custom_fields, Array [Object]
    • satisfaction_rating, Object
    • sharing_agreement_ids, Array [Integer]
    • followup_ids, Array [Integer]
    • macro_ids, Array [Integer]
    • ticket_form_id, Integer
    • brand_id, Integer
    • allow_channelback, Boolean
    • allow_attachments, Boolean
    • via_followup_source_id, Integer
    • is_public, Boolean
  • Users
  • Add a user

    Parameters:

        • The user's name, String
        • User email address, String
        • The user's time zone, String
        • Phone number, String
        • Language identifier, Integer
        • Organization id, Integer
        • The user's role, Integer
        • User verified, Boolean
        • A unique identifier from another system, String
        • The user's tags, Array [Object]
        • An alias displayed to end users, String
        • The user's signature, String
        • User details, String
        • Notes, String
        • Custom role id, Integer
        • Moderator, Boolean
        • Access to tickets, Integer
        • Only private comments, Boolean
        • Restrictions, Boolean
        • If the agent is suspended, Boolean
        • Group id, Integer
        • Values of custom fields, Object
      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • id, Integer
    • url, String
    • name, String
    • email, String
    • created_at, String
    • updated_at, String
    • time_zone, String
    • phone, String
    • shared_phone_number, Boolean
    • photo, Object
    • locale_id, Integer
    • locale, String
    • organization_id, Integer
    • role, Integer
    • verified, Boolean
    • external_id, String
    • tags, Array [Object]
    • alias, String
    • active, Boolean
    • shared, Boolean
    • shared_agent, Boolean
    • last_login_at, String
    • two_factor_auth_enabled, Boolean
    • signature, String
    • details, String
    • notes, String
    • role_type, Integer
    • custom_role_id, Integer
    • moderator, Boolean
    • ticket_restriction, Integer
    • only_private_comments, Boolean
    • restricted_agent, Boolean
    • suspended, Boolean
    • chat_only, Boolean
    • default_group_id, Integer
    • report_csv, Boolean
    • user_fields, Object
  • Delete a user

    Parameters:

      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • success, Boolean
  • Edit a user

    Parameters:

        • The user's name, String
        • User email address, String
        • The user's time zone, String
        • Phone number, String
        • Language identifier, Integer
        • Organization id, Integer
        • The user's role, Integer
        • User verified, Boolean
        • A unique identifier from another system, String
        • The user's tags, Array [Object]
        • An alias displayed to end users, String
        • The user's signature, String
        • User details, String
        • Notes, String
        • Custom role id, Integer
        • Moderator, Boolean
        • Access to tickets, Integer
        • Only private comments, Boolean
        • Restrictions, Boolean
        • If the agent is suspended, Boolean
        • Group id, Integer
        • Values of custom fields, Object
      • Id of a object, Integer
      • Your zendesk id, String

    Returns:

    • id, Integer
    • url, String
    • name, String
    • email, String
    • created_at, String
    • updated_at, String
    • time_zone, String
    • phone, String
    • shared_phone_number, Boolean
    • photo, Object
    • locale_id, Integer
    • locale, String
    • organization_id, Integer
    • role, Integer
    • verified, Boolean
    • external_id, String
    • tags, Array [Object]
    • alias, String
    • active, Boolean
    • shared, Boolean
    • shared_agent, Boolean
    • last_login_at, String
    • two_factor_auth_enabled, Boolean
    • signature, String
    • details, String
    • notes, String
    • role_type, Integer
    • custom_role_id, Integer
    • moderator, Boolean
    • ticket_restriction, Integer
    • only_private_comments, Boolean
    • restricted_agent, Boolean
    • suspended, Boolean
    • chat_only, Boolean
    • default_group_id, Integer
    • report_csv, Boolean
    • user_fields, Object
  • Add all users

    Parameters:

      • Your zendesk id, String

    Returns:

    • users, Array [Object]
  • Get details of a user

    Parameters:

    • ID of the activity, Integer
    • ID of your zendesk user, String

    Returns:

    • id, Integer
    • url, String
    • name, String
    • email, String
    • created_at, String
    • updated_at, String
    • time_zone, String
    • phone, String
    • shared_phone_number, Boolean
    • photo, Object
    • locale_id, Integer
    • locale, String
    • organization_id, Integer
    • role, Integer
    • verified, Boolean
    • external_id, String
    • tags, Array [Object]
    • alias, String
    • active, Boolean
    • shared, Boolean
    • shared_agent, Boolean
    • last_login_at, String
    • two_factor_auth_enabled, Boolean
    • signature, String
    • details, String
    • notes, String
    • role_type, Integer
    • custom_role_id, Integer
    • moderator, Boolean
    • ticket_restriction, Integer
    • only_private_comments, Boolean
    • restricted_agent, Boolean
    • suspended, Boolean
    • chat_only, Boolean
    • default_group_id, Integer
    • report_csv, Boolean
    • user_fields, Object
Triggers
  • No triggers available for this connector