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ZOHO Desk

Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can customize Zoho Desk for your business and ensure satisfaction in your customer support experience.

Categories: Communication Help desk
Featured applications for  ZOHO Desk  connector
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ZOHO Desk   connector features
Actions
Accounts
  • Create account in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Custom fields, Object
        • Account name, String
        • Email, String
        • Website, String
        • Fax, String
        • Owner id, String
        • AssociatedSLAIds, Array [Integer]
        • Industry, String
        • City, String
        • Country, String
        • State, String
        • Street, String
        • Code, String
        • Description, String
        • Phone, String
        • Annual Revenue, Number

    Returns:

    • account, Object
  • Get account info by his identity

    Parameters:

    • Connect user id, String
    • Account identity, String

    Returns:

    • account, Object
  • Get all accounts available in you Zoho desk

    Parameters:

    • Connect user id, String
    • Sort by, String

    Returns:

    • accounts, Array [Object]
  • Update account in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Account identity, String
        • Custom fields, Object
        • Account name, String
        • Email, String
        • Website, String
        • Fax, String
        • Owner id, String
        • AssociatedSLAIds, Array [Integer]
        • Industry, String
        • City, String
        • Country, String
        • State, String
        • Street, String
        • Code, String
        • Description, String
        • Phone, String
        • Annual Revenue, Number

    Returns:

    • account, Object
  • Agents
  • Get agent info by his identity

    Parameters:

    • Connect user id, String
    • Agent identity, String

    Returns:

    • lastName, String
    • extn, String
    • roleId, String
    • langCode, String
    • mobile, String
    • emailId, String
    • associatedChatDepartmentIds, Array [Object]
    • zuid, String
    • associatedDepartmentIds, Array [String]
    • firstName, String
    • photoURL, Object
    • phone, String
    • profileId, String
    • countryCode, String
    • isConfirmed, Boolean
    • id, String
    • status, String
  • Get all agents in your helpdesk

    Parameters:

    • Connect user id, String
    • Status, String

    Returns:

    • agents, Array [Object]
  • Attachments
  • Create private attachment for ticket in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Ticket id, Integer
        • Attachment file, String

    Returns:

    • size, Integer
    • creatorId, Integer
    • name, String
    • createdTime, String
    • isPublic, Boolean
    • id, Integer
  • Create private attachment for ticket in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Ticket id, Integer
        • Attachment file, String

    Returns:

    • size, Integer
    • creatorId, Integer
    • name, String
    • createdTime, String
    • isPublic, Boolean
    • id, Integer
  • Contacts
  • Create contact in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Zip, String
        • Last name, String
        • Country, String
        • Secondary email, String
        • City, String
        • Facebook, String
        • Mobile, String
        • Description, String
        • Owner identity, String
        • Type, String
        • Title, String
        • Account identity, String
        • First name, String
        • Twitter, String
        • Phone, String
        • Street, String
        • State, String
        • Email, String
        • Custom fields, Object

    Returns:

    • contact, Object
  • Get all contacts available for organization

    Parameters:

    • Connect user id, String
    • Phone to filter by, String
    • Last name, String
    • First name, String

    Returns:

    • contacts, Array [Object]
  • Get contact info by his identity

    Parameters:

    • Connect user id, String
    • Contact identity, String
    • Company portal name, String
    • Department name, String

    Returns:

    • contact, Object
  • Get lists tickets received from a specific contact

    Parameters:

    • Connect user id, String
    • Contact id, String
    • Department id, Integer
    • Sort by, String

    Returns:

    • tickets, Array [Object]
  • Get contact by provided filters or create if not exists

    Parameters:

      • Your Zoho Desk Id, String
        • Contact identity, String
        • Company portal name, String
        • Department name, String
        • Zip, String
        • Last name, String
        • Country, String
        • Secondary email, String
        • City, String
        • Facebook, String
        • Mobile, String
        • Description, String
        • Owner identity, String
        • Type, String
        • Title, String
        • Account identity, String
        • First name, String
        • Twitter, String
        • Phone, String
        • Street, String
        • State, String
        • Email, String
        • Custom fields, Object

    Returns:

    • justCreated, Boolean
    • zip, String
    • modifiedTime, String
    • country, String
    • secondaryEmail, String
    • city, String
    • customFields, Object
    • facebook, String
    • mobile, String
    • description, String
    • ownerId, Integer
    • type, String
    • title, String
    • accountId, String
    • twitter, String
    • phone, String
    • street, String
    • createdTime, String
    • state, String
    • email, String
    • id, String
    • firstName, String
    • lastName, String
  • Update existed contact in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Contact identity, String
        • Zip, String
        • Last name, String
        • Country, String
        • Secondary email, String
        • City, String
        • Facebook, String
        • Mobile, String
        • Description, String
        • Owner identity, String
        • Type, String
        • Title, String
        • Account identity, String
        • First name, String
        • Twitter, String
        • Phone, String
        • Street, String
        • State, String
        • Email, String
        • Custom fields, Object

    Returns:

    • contact, Object
  • Tickets
  • Create tikcet in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Sub category, String
        • Product identity, String
        • Contact identity, String
        • Subject, String
        • Custom fields, Object
        • Due date, String
        • Department identity, String
        • Channel, String
        • Description, String
        • Priority, String
        • Classification, String
        • Assignee identity, String
        • Phone, String
        • Category, String
        • Email, String
        • Status, String

    Returns:

    • ticket, Object
  • Get all available tickets for organization

    Parameters:

      • Your Zoho Desk Id, String
        • Ticket status, String
        • Contact Id, String
        • Sort by, String
        • Start from index, Integer
        • Fetch limit, Integer
        • Descending sort, Boolean
        • Received in days, Integer
        • Filter by custom fields, Object

    Returns:

    • tickets, Array [Object]
  • Get ticket by identity

    Parameters:

    • Connect user id, String
    • Ticket id, String
    • Company portal name, String
    • Department name, String

    Returns:

    • ticket, Object
  • Update existed ticket in Zoho Desk

    Parameters:

      • Your Zoho Desk Id, String
        • Ticket id, String
        • Sub category, String
        • Product identity, String
        • Contact identity, String
        • Subject, String
        • Custom fields, Object
        • Due date, String
        • Department identity, String
        • Channel, String
        • Description, String
        • Priority, String
        • Classification, String
        • Assignee identity, String
        • Phone, String
        • Category, String
        • Email, String
        • Status, String

    Returns:

    • ticket, Object
  • Treads
  • Get ticket tread by ticket identity and tread identity

    Parameters:

    • Connect user id, String
    • Ticket id, Integer
    • Tread id, Integer

    Returns:

    • tread, Object
Triggers
Data requests
  • Trigger activate when Zoho Desk send request on ticket closing

    Parameters:

      • Closed ticket id, String
      • OrganizationId_DepartmentId, String

    Returns:

    • uploads, Array [Object]
    • description, String
    • category, String
    • subCategory, String
    • resolution, String
    • classification, String
    • customFields, Object
    • modifiedTime, String
    • timeEntryCount, Integer
    • approvalCount, Integer
    • attachmentCount, Integer
    • taskCount, Integer
    • product, Object
    • contact, Object
    • ticketNumber, Integer
    • customerResponseTime, String
    • productId, String
    • contactId, String
    • subject, String
    • dueDate, String
    • departmentId, Integer
    • channel, String
    • threadCount, Integer
    • priority, String
    • assigneeId, String
    • closedTime, String
    • createdTime, String
    • id, String
    • email, String
    • status, String
    • commentCount, Integer
    • phone, String
    • webUrl, String