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ZOHO Desk

Zoho Desk is web-based help desk software that gives you the ability to manage your customer support activities efficiently. Zoho Desk allows you to assign, track and set up alerts on help desk tickets easily. You can customize Zoho Desk for your business and ensure satisfaction in your customer support experience.

Categories: Communication Help desk
Featured applications for   ZOHO Desk   connector
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ZOHO Desk   connector features
Actions
Accounts
  • Create account in Zoho Desk

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Portal Url, String
      • Custom fields, Object
      • Account name, String
      • Email, String
      • Website, String
      • Fax, String
      • Owner id, String
      • AssociatedSLAIds, Array [Integer]
      • Industry, String
      • City, String
      • Country, String
      • State, String
      • Street, String
      • Code, String
      • Description, String
      • Phone, String
      • Annual Revenue, Number

    Returns:

    • country, String
    • modifiedTime, String
    • website, String
    • code, String
    • accountName, String
    • city, String
    • associatedSLAIds, Array [Integer]
    • description, String
    • industry, String
    • ownerId, String
    • phone, String
    • street, String
    • annualrevenue, Number
    • createdTime, String
    • state, String
    • id, String
    • fax, String
    • email, String
    • customFields, Object
  • Get account info by his identity

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Account identity, String
    • Portal Url, String

    Returns:

    • country, String
    • modifiedTime, String
    • website, String
    • code, String
    • accountName, String
    • city, String
    • associatedSLAIds, Array [Integer]
    • description, String
    • industry, String
    • ownerId, String
    • phone, String
    • street, String
    • annualrevenue, Number
    • createdTime, String
    • state, String
    • id, String
    • fax, String
    • email, String
    • customFields, Object
  • Get all accounts available in you helpdesk

    Parameters:

    • Authentication token, String
    • Organization ID, Integer
    • Portal Url, String
    • Sort by, String

    Returns:

    • accounts, Array [Object]
  • Update account in Zoho Desk

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Account identity, String
    • Portal Url, String
      • Custom fields, Object
      • Account name, String
      • Email, String
      • Website, String
      • Fax, String
      • Owner id, String
      • AssociatedSLAIds, Array [Integer]
      • Industry, String
      • City, String
      • Country, String
      • State, String
      • Street, String
      • Code, String
      • Description, String
      • Phone, String
      • Annual Revenue, Number

    Returns:

    • country, String
    • modifiedTime, String
    • website, String
    • code, String
    • accountName, String
    • city, String
    • associatedSLAIds, Array [Integer]
    • description, String
    • industry, String
    • ownerId, String
    • phone, String
    • street, String
    • annualrevenue, Number
    • createdTime, String
    • state, String
    • id, String
    • fax, String
    • email, String
    • customFields, Object
  • Agents
  • Get agent info by his identity

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Portal Url, String
    • Agent identity, String

    Returns:

    • lastName, String
    • extn, String
    • roleId, String
    • langCode, String
    • mobile, String
    • emailId, String
    • associatedChatDepartmentIds, Array [Object]
    • zuid, String
    • associatedDepartmentIds, Array [String]
    • firstName, String
    • photoURL, Object
    • phone, String
    • profileId, String
    • countryCode, String
    • isConfirmed, Boolean
    • id, String
    • status, String
  • Get all agents in your helpdesk

    Parameters:

    • Authentication token, String
    • Organization ID, Integer
    • Portal Url, String
    • Status, String

    Returns:

    • agents, Array [Object]
  • Attachments
  • Create private attachment for ticket in Zoho Desl

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Ticket id, Integer
    • Attachment file link, String
    • Portal Url, String

    Returns:

    • size, Integer
    • creatorId, Integer
    • name, String
    • createdTime, String
    • isPublic, Boolean
    • id, Integer
  • Create private attachment for ticket in Zoho Desl

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Ticket id, Integer
    • Attachment file link, String
    • Portal Url, String

    Returns:

    • size, Integer
    • creatorId, Integer
    • name, String
    • createdTime, String
    • isPublic, Boolean
    • id, Integer
  • Contacts
  • Create contact in Zoho Desk

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Portal Url, String
      • Zip, String
      • Last name, String
      • Country, String
      • Secondary email, String
      • City, String
      • Facebook, String
      • Mobile, String
      • Description, String
      • Owner identity, String
      • Type, String
      • Title, String
      • Account identity, String
      • First name, String
      • Twitter, String
      • Phone, String
      • Street, String
      • State, String
      • Email, String
      • Custom fields, Object

    Returns:

    • zip, String
    • modifiedTime, String
    • country, String
    • secondaryEmail, String
    • city, String
    • customFields, Object
    • facebook, String
    • mobile, String
    • description, String
    • ownerId, Integer
    • type, String
    • title, String
    • accountId, String
    • twitter, String
    • phone, String
    • street, String
    • createdTime, String
    • state, String
    • email, String
    • id, String
    • firstName, String
    • lastName, String
  • Get all contacts available for organization

    Parameters:

    • Authentication token, String
    • Organization ID, Integer
    • Portal Url, String
    • Phone to filter by, String
    • Last name, String
    • First name, String

    Returns:

    • contacts, Array [Object]
  • Get contact info by his identity

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Contact identity, String
    • Portal Url, String
    • Company portal name, String
    • Department name, String

    Returns:

    • zip, String
    • modifiedTime, String
    • country, String
    • secondaryEmail, String
    • city, String
    • customFields, Object
    • facebook, String
    • mobile, String
    • description, String
    • ownerId, Integer
    • type, String
    • title, String
    • accountId, String
    • twitter, String
    • phone, String
    • street, String
    • createdTime, String
    • state, String
    • email, String
    • id, String
    • firstName, String
    • lastName, String
  • Get lists tickets received from a specific contact

    Parameters:

    • Authentication token, String
    • Organization ID, Integer
    • Portal Url, String
    • Contact id, String
    • Department id, Integer
    • Sort by, String

    Returns:

    • tickets, Array [Object]
  • Get contact by provided filters or create if not exists

    Parameters:

    • Authentication token, String
    • Organization ID, Integer
    • Portal Url, String
    • Company portal name, String
    • Department name, String
      • Contact identity, String
      • Zip, String
      • Last name, String
      • Country, String
      • Secondary email, String
      • City, String
      • Facebook, String
      • Mobile, String
      • Description, String
      • Owner identity, String
      • Type, String
      • Title, String
      • Account identity, String
      • First name, String
      • Twitter, String
      • Phone, String
      • Street, String
      • State, String
      • Email, String
      • Custom fields, Object

    Returns:

    • justCreated, Boolean
    • zip, String
    • modifiedTime, String
    • country, String
    • secondaryEmail, String
    • city, String
    • customFields, Object
    • facebook, String
    • mobile, String
    • description, String
    • ownerId, Integer
    • type, String
    • title, String
    • accountId, String
    • twitter, String
    • phone, String
    • street, String
    • createdTime, String
    • state, String
    • email, String
    • id, String
    • firstName, String
    • lastName, String
  • Update existed contact in Zoho Desk

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Contact identity, String
    • Portal Url, String
      • Zip, String
      • Last name, String
      • Country, String
      • Secondary email, String
      • City, String
      • Facebook, String
      • Mobile, String
      • Description, String
      • Owner identity, String
      • Type, String
      • Title, String
      • Account identity, String
      • First name, String
      • Twitter, String
      • Phone, String
      • Street, String
      • State, String
      • Email, String
      • Custom fields, Object

    Returns:

    • zip, String
    • modifiedTime, String
    • country, String
    • secondaryEmail, String
    • city, String
    • customFields, Object
    • facebook, String
    • mobile, String
    • description, String
    • ownerId, Integer
    • type, String
    • title, String
    • accountId, String
    • twitter, String
    • phone, String
    • street, String
    • createdTime, String
    • state, String
    • email, String
    • id, String
    • firstName, String
    • lastName, String
  • Tickets
  • Create tikcet in Zoho Desk

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Portal Url, String
      • Sub category, String
      • Product identity, String
      • Contact identity, String
      • Subject, String
      • Custom fields, Object
      • Due date, String
      • Department identity, String
      • Channel, String
      • Description, String
      • Priority, String
      • Classification, String
      • Assignee identity, String
      • Phone, String
      • Category, String
      • Email, String
      • Status, String

    Returns:

    • uploads, Array [Object]
    • description, String
    • category, String
    • subCategory, String
    • resolution, String
    • classification, String
    • customFields, Object
    • modifiedTime, String
    • timeEntryCount, Integer
    • approvalCount, Integer
    • attachmentCount, Integer
    • taskCount, Integer
    • product, Object
    • contact, Object
    • ticketNumber, Integer
    • customerResponseTime, String
    • productId, String
    • contactId, String
    • subject, String
    • dueDate, String
    • departmentId, Integer
    • channel, String
    • threadCount, Integer
    • priority, String
    • assigneeId, String
    • closedTime, String
    • createdTime, String
    • id, String
    • email, String
    • status, String
    • commentCount, Integer
    • phone, String
    • webUrl, String
  • Get all available tickets for organization

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Portal Url, String
    • Start from index, Integer
    • Fetch limit, Integer
    • Sort by, String
    • Descending sort, Boolean
    • Received in days, Integer
    • Contact Id, String
    • Ticket status, String
    • Filter by custom fields, Object

    Returns:

    • tickets, Array [Object]
  • Get ticket by identity

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Ticket id, String
    • Portal Url, String
    • Company portal name, String
    • Department name, String

    Returns:

    • uploads, Array [Object]
    • description, String
    • category, String
    • subCategory, String
    • resolution, String
    • classification, String
    • customFields, Object
    • modifiedTime, String
    • timeEntryCount, Integer
    • approvalCount, Integer
    • attachmentCount, Integer
    • taskCount, Integer
    • product, Object
    • contact, Object
    • ticketNumber, Integer
    • customerResponseTime, String
    • productId, String
    • contactId, String
    • subject, String
    • dueDate, String
    • departmentId, Integer
    • channel, String
    • threadCount, Integer
    • priority, String
    • assigneeId, String
    • closedTime, String
    • createdTime, String
    • id, String
    • email, String
    • status, String
    • commentCount, Integer
    • phone, String
    • webUrl, String
  • Update existed tikcet in Zoho Desk

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Ticket identity, String
    • Portal Url, String
      • Sub category, String
      • Product identity, String
      • Contact identity, String
      • Subject, String
      • Custom fields, Object
      • Due date, String
      • Department identity, String
      • Channel, String
      • Description, String
      • Priority, String
      • Classification, String
      • Assignee identity, String
      • Phone, String
      • Category, String
      • Email, String
      • Status, String

    Returns:

    • uploads, Array [Object]
    • description, String
    • category, String
    • subCategory, String
    • resolution, String
    • classification, String
    • customFields, Object
    • modifiedTime, String
    • timeEntryCount, Integer
    • approvalCount, Integer
    • attachmentCount, Integer
    • taskCount, Integer
    • product, Object
    • contact, Object
    • ticketNumber, Integer
    • customerResponseTime, String
    • productId, String
    • contactId, String
    • subject, String
    • dueDate, String
    • departmentId, Integer
    • channel, String
    • threadCount, Integer
    • priority, String
    • assigneeId, String
    • closedTime, String
    • createdTime, String
    • id, String
    • email, String
    • status, String
    • commentCount, Integer
    • phone, String
    • webUrl, String
  • Treads
  • Get ticket tread by ticket identity and tread identity

    Parameters:

    • Authentication token, String
    • Organization identity, Integer
    • Ticket id, Integer
    • Tread id, Integer
    • Portal Url, String

    Returns:

    • cc, String
    • summary, String
    • attachments, Array [Object]
    • bcc, String
    • channel, String
    • content, String
    • isForward, Boolean
    • hasAttach, Boolean
    • createdTime, String
    • to, String
    • id, String
    • fromEmailAddress, String
    • actions, Array [Object]
    • status, String
    • direction, String
    • uploads, Array [Object]
Triggers
Data requests
  • Trigger activate when Zoho Desk send request on ticket closing

    Parameters:

      • Closed ticket id, String
      • OrganizationId_DepartmentId, String

    Returns:

    • uploads, Array [Object]
    • description, String
    • category, String
    • subCategory, String
    • resolution, String
    • classification, String
    • customFields, Object
    • modifiedTime, String
    • timeEntryCount, Integer
    • approvalCount, Integer
    • attachmentCount, Integer
    • taskCount, Integer
    • product, Object
    • contact, Object
    • ticketNumber, Integer
    • customerResponseTime, String
    • productId, String
    • contactId, String
    • subject, String
    • dueDate, String
    • departmentId, Integer
    • channel, String
    • threadCount, Integer
    • priority, String
    • assigneeId, String
    • closedTime, String
    • createdTime, String
    • id, String
    • email, String
    • status, String
    • commentCount, Integer
    • phone, String
    • webUrl, String