Improved customer success and incidents resolution management for Zendesk, Slack, WhatsApp and ConnectWise Manage

Our customer: Leading USA IT Services outsourcing company
Goal: Boost customer success and support team efficiency, reduce delays for issues resolving and decision-making for omnichannel communications
Solution: Automated cases data and messages sync for Zendesk, Slack, WhatsApp and ConnectWise Manage

  • x4

    Reduced resolution time due to information aggregation

  • 30%

    Increased average customer feedback score

  • 60%

    Reduced cost of ownership for software

  • 19%

    Increased average revenue per contract

Detailed description of our case