Chatra integration
Chatra is live chat software that helps to increase revenue and collect feedback providing an easy way for website owners to talk to visitors in real-time.
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Chatra's triggers and actions
Triggers
On chat finished
Trigger will be activated after when chat is finished. Chat is considered finished after the visitor goes offline (leaves your website) or all the agents who participated in the conversation leave the chat
On chat started
Trigger will activate after chat was started by a visitor or an agent
On message received
Trigger will be activated after message was received with some exceptions. Will not be triggered if: 1. Message is an automatic targeted message from an agent. 2. Visitor’s chat is blocked by a mandatory pre-chat form. In this case, the event will be triggered after the pre-chat form is filled by the visitor 3. Message is a pushed message and there are no previous conversations with the visitor.
Messages
Send message (by agent email)
Send a message as an agent (by agent email). If agent profile is not exist it will be created
Send message (by agent ID)
Send a message as an agent (by id)
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