Intercom is a fundamentally new way for internet businesses to communicate with customers, personally, at scale. It's a customer communication platform with a suite of integrated products for every team—including sales, marketing, product, and support. Intercom's products enable targeted communication with customers on your website, inside your web and mobile apps, and by email.
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Trigger will be activated when admin will assign conversation
Trigger will be activated when admin will close conversation in intercom
Trigger will be activated when admin will note conversation in intercom
Trigger will be activated when admin will open conversation in intercom
Trigger will be activated when admin will reply in conversation
Trigger will be activated when adin will create single (1:1) conversation in intercom
Trigger will be activated when admin will snooze conversation in intercom
Trigger will be activated when admin will unsnoozes conversation in intercom
Trigger will be activated after company was created at intercom
Trigger will be activated when conversation parts was tagged in intercom
Trigger will be activated after event was created at intercom
Trigger will be activated after lead was added email
Trigger will be activated after lead was tagged
Trigger will be activated after lead was untagged
Trigger will be activated after lead was converted to a user
Trigger will be activated after lead was created
Trigger will be activated after user was untagged
Trigger will be activated when user or lead will create conversation at intercom
Trigger will be activated when user will reply in conversation
Trigger will be activated after user was created
Trigger will be activated after user was deleted at intercom
Trigger will be activated after user's email was updated
Trigger will be activated after user was tagged
Trigger will be activated after user was unsubscribed from emails
Trigger will be activated after visitors will be converted to a User
Get details of specific admin record
Get app's admins
Set an admin in away mode. You can also choose whether you want conversation replies to be automatically reassigned to your default inbox if you like
Get companies. The company list is sorted by the last_request_at field and by default is ordered descending, most recently requested first. Note that the API does not include companies who have no associated users in list responses.
Adding to group conversations as admin
Adding to group conversations as customer
Create a new admin initiated message
Deleting from group conversations
Get admin conversations
Get admin conversations
Mark a conversation within Intercom as read.
Mark conversation as unassigned or assign to another user
Reply to conversation as admin
You can set up assignment rules to assign conversations to the correct team or teammate. This allows you to trigger the assignment rules when a conversation is unassigned - whether that's during a conversation, or when a user responds to an admin initiated conversation
Snoozing a conversation
Unsnoozing a conversation
Get admin conversation count
Get App conversation count
The total count object contains the summary of the fields: company, segment, tag, user, lead
Get company segment count
Get company tags count
Get company users count
Get user segment count
Get user tags count
Fetch a list of data attributes belonging to company
Fetch a list of data attributes belonging to customers
Create new event
Get events associated with user
Get events list associated with customer
Leads can be converted to Users. If the User exists, then the Lead will be merged into it, the Lead deleted and the User returned. If the User does not exist, the Lead will be converted to a User, with the User identifiers replacing it's Lead identifiers.
Create new lead
Return lead individually via their 'id', or with a 'user id' parameter.
Return leads list
Remove lead by lead ID or user ID
Update existing lead
Create note in intercom
Get note details
Get user notes
Get segment details
Get segments
Create or update tag
Delete a tag
Fetch the tags for an app
Remove tag from companies. Companies selected by their "id" or "company id"
Remove tag from contacts or lead. Contacts or Leads selected by their "id"
Remove tag from users. Users a selected by their "id" or "email" or "user id"
Tagging companies. Companies selected by their "id" or "company id". Intercom recommend tagging no more than 50 companies at a time as larger amounts could result in a timeout
Tagging companies. Contacts or Leads selected by their "id". Intercom recommend tagging no more than 50 records at a time as larger amounts could result in a timeout
Tagging users. Users a selected by their "id" or "email" or "user id". Intercom recommend tagging no more than 50 users at a time as larger amounts could result in a timeout
Get app team details
Get App's teams
Create a new user or contact or lead initiated message
Reply to conversation
The archive action will not perform a hard delete. If you want to permanently delete your user then you will need to use the 'permanent delete user' method
Users not found via 'email' or 'user id' will be created, and those that are found will be updated. Note that the following lookup order applies when updating users: 'id' then 'user id' then 'email', and results in the following logic: 'id' is matched - the 'user id' and 'email' will be updated if they are sent. 'user id' match - the 'email' will be updated, the 'id' is not updated. 'email' match where no 'user id' set on the matching user - the 'user id' will be set to the value sent in the request, the 'id' is not updated. 'email' match where there is a 'user id' set on the matching user - a new unique record with new id will be created if a new value for 'user id' is sent in the request.
Return user details
You can fetch a list of users. The user list is sorted by the 'created at' field and by default is ordered descending, most recently created first
Incrementing User Sessions
User Delete Requests allow you to irrevocably remove data about a User. After creating a User Delete Request, the User’s data will be hard-deleted within 90 days. This deletion cannot be cancelled or reversed.
Search users by email, tag or segment
Update the last time the user was seen
Convert or merge visitor to a User
Convert visitor to a Lead
Get visitor details
Get visitor details
Update existing visitor record
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